filkertom: (Default)
filkertom ([personal profile] filkertom) wrote2009-04-13 02:42 pm
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Amazon Fail: Another Update

Interesting stuff. No public statement yet from Amazon, and they really could use one. One guy claims responsibility. Another guy calls bullshit.

Much more important, I have received a message from someone who works for Amazon (who wants to remain anonymous), saying on good authority that it really actually was a glitch. Somebody did something stupid, and the problem is that the sheer scale of what happened means it will take awhile to sort out. But they are on it.

I don't know any of this for sure myself (although I'm inclined to believe the Amazon employee); we'll see what goes on. However, I did have to tell you guys about one thing. Last night, I was speaking with [livejournal.com profile] sazettel, who suggested a possible way of affecting Amazon directly if it did turn out to be their fault and deliberate: Everyone who has one return their Kindle.

At which point I started laughing like a loon, and created these:


I probably should get the domain putthekindleback.com or something, but I don't care all that much. And, who knows, they may fix everything up this afternoon. But I at least wanted to share the joke. If you use 'em, please credit me and tomsmithonline.com.

ETA: the info from the Amazon employee.

[identity profile] alverant.livejournal.com 2009-04-13 07:14 pm (UTC)(link)
I am glad it's looking more and more like either 1) it was a glitch or 2) it was a single employee who will get a nice PINK slip in the near future.

Looking back, I wonder how many people will think they over-reacted, a little too quick to delete their accounts. It's easy to say "I won't shop there until this is fixed" because you can go back once it is fixed. But deleting your account is burning your bridges behind you.

[identity profile] pocketnaomi.livejournal.com 2009-04-13 07:24 pm (UTC)(link)
I'm inclined to agree -- I wrote them a very sharp note saying I wouldn't be back till the problem was fixed and they had issued a public apology, and I intend to keep it, but if they do these things I will go back, and I'll make an equal point of letting them know I did and why. They need to know that there's reason to bother cleaning up their messes.
ext_2233: Writing MamaDeb (Default)

[identity profile] mamadeb.livejournal.com 2009-04-13 07:25 pm (UTC)(link)
I just saw this (http://www.feministing.com/archives/014797.html), but I'd need some confirmation.