Aiee

[filkertom]

Modem got fried by the storm last night. It also got water in my foyer. All this in a ten-minute window. Sheesh. The biggest inconvenience, though, was simply dealing with AT&T. SBC at least had their shit together. AT&T is just shit.

So, how's your tech day going?

Comments

[beki.livejournal.com]

Umm actually, no. I work for a different telco than those two, but their call centers arent the same. They cant be due to divestiture (anti monopoly) laws.

What happens is that the companies dont really train their call center folks much because if they dont make their quotas for x amount of calls in x period of time, they get let go. Their turnover rate is astronomical.

[stormgren.livejournal.com]

Okay.

I work with LECs and CLECs all over the country. Part of the job.

I'm perfectly aware of the divestiture issues. Since the merger, guess what? Not applicable anymore, and they've been filing clarifications with the FCC like mad to get it squared away.

After the ATT buyout by SBC, SBC assumed the name, you know this, right?

The DSL call centers are the same SBC call centers they always were.

[beki.livejournal.com]

Yeah I know they merged. My understanding (limited though it is) is that certain parts of the business have to be kept separate. I am not sure which departments have to be separated from others. I know that where I work, DSL is separated in all but the customer facing departments (sales) YMMV yadda yadda yadda.